FAQ's

How should I care for my jewelry?

Remove jewelry before showering or swimming. Store in a sealed jewelry bag to slow tarnish. Sterling silver will tarnish overtime but can be cleaned with a silver polishing cloth.

Will my jewelry look like the photo?

We do our best to photograph each piece as accurately as possible to represent the true colors, but colors may vary slightly in person. Natural variations and small imperfections are a part of the character and beauty of handcrafted jewelry, making each piece truly one of a kind.

Is your jewelry real silver and stones?

Yes, our jewelry is made with genuine sterling silver and natural stones and is handcrafted in the USA, unless noted otherwise in the item details.

Do you accept returns?

Yes. Eligible items may be returned for store credit only. Please contact us within 3 days of delivery and review our full Orders & Return Policy for eligibility and return instructions.

How quickly will my order ship?

Orders are typically packaged and prepared for shipment within 1-2 business days. Once your order ships, you'll receive an email with tracking information. Once a package has been accepted by USPS, delivery times are outside of our control and delays may occur.

What if my package is lost, damaged, or stolen?

If your package is lost in transit, arrives damaged, or is believed to have been stolen after delivery, please contact us as soon as possible at dogcreeksilver@gmail.com. We'll help determine the appropriate next steps with the shipping carrier or insurance provider.  

Can I cancel or change my order?

Contact us as soon as possible at dogcreeksilver@gmail.com. We cannot guarantee changes or cancellations once an order has been processed or shipped.

Do you ship internationally?

At this time, we only ship within the United States.