Orders & Return Policy

Order Processing & Shipping Times

Orders are packaged and prepared for shipment within 1-2 business days after your order is placed. Orders placed on weekends or holidays will begin processing on the next business day. Once your order has shipped, you will receive an email with tracking information.

Shipping & Tracking

All orders are shipped via USPS and come with tracking and insurance coverage. Additional coverage and/or signature confirmation may be added to higher-value orders at no additional cost to the customer.

Lost or Stolen Packages

If your package is lost in transit or believed to have been stolen after delivery, please contact us as soon as possible at dogcreeksilver@gmail.com. We will assist with the insurance claim process. Claims may require additional information or documentation from the customer. Refunds or replacements are not guaranteed and will be determined based on the circumstances and outcome of the insurance claim.

Returns

We want you to love your jewelry! If you're not completely satisfied with your purchase, we are happy to accept eligible returns for store credit. We do not offer exchanges or refunds to the original form of payment.

Return Eligibility 

Returns must be requested within 3 days of delivery and shipped back within 7 days of the original delivery date. To be eligible for a return, items must be unworn, in original condition, free from damage, and returned in original packaging. 

Dog Creek Silver reserves the right to deny a return if an item doesn't meet these criteria.

Store Credit

Once your item is received and inspected, approved returns will be issued as store credit for the purchase price of the item. Store credit does not include the original shipping charges.

Return Shipping

Customers are responsible for all return shipping costs. Original shipping charges are non-refundable. We strongly recommend using a trackable and insured shipping method when returning jewelry. Dog Creek Silver is not responsible for return packages that are lost or damaged in transit.

Final Sale Items

Sale, clearance, and items marked final sale cannot be returned or exchanged.

Damage or Incorrect Orders

Please inspect your order when it arrives. If your item arrives damaged or you receive the wrong item, please contact us promptly so we can evaluate the issue and make it right. Damage or errors caused by Dog Creek Silver will not be subject to our standard return-shipping policy.

Starting a Return

To request a return, please contact us at dogcreeksilver@gmail.com within 3 days of delivery. Please include your order number and the item you would like to return and why. Returns sent without prior approval may not be accepted.